Return, Refund and Cancellation Policy
Last updated: 29 October 2026
This Policy explains how return, refund, and cancellation requests are handled for orders placed through Mr GrimeGuru.
1. Return Eligibility
Return requests may be submitted within 7 days of delivery, subject to the conditions below and applicable law.
Customers should provide proof of purchase or a valid order number and contact support before returning an item.
Opened or used cleaning products may be subject to restrictions for hygiene, safety, and quality reasons, except where a return, replacement, refund, or other remedy is required by applicable law.
2. Damaged, Defective, or Incorrect Products
If an item arrives damaged, defective, leaking, incomplete, or different from the product ordered, contact support@mrgrimeguru.com promptly.
Provide your order number, a description of the issue, and photographs where available.
We will review the request and determine the appropriate remedy, which may include replacement, refund, or another remedy required by applicable law.
3. Change-of-Mind Returns
Change-of-mind returns are subject to the applicable return window, product condition, and conditions displayed on the website. Any applicable return-shipping charges and packaging requirements will be communicated before the return is arranged.
4. How to Request a Return
- Email support@mrgrimeguru.com with your order number.
- Explain the reason for your request.
- Provide photographs if the issue involves damage or an incorrect item.
- Wait for return instructions from our support team.
- Retain return-shipping receipts and tracking information where applicable.
Do not send products to an address that has not been confirmed by our support team.
5. Refund Processing
Approved refunds will be initiated within 7 days of approval, generally to the original payment method where supported. Other methods may be used where appropriate and legally permitted.
The time required for funds to appear in your account depends on the payment provider and financial institution.
6. Shipping Charges
Original shipping charges and return-shipping charges will be handled according to the circumstances, the terms disclosed at checkout, and applicable law. Where a remedy is required for a defective or incorrect product, we will comply with applicable legal requirements.
7. Order Cancellations
Contact support@mrgrimeguru.com as soon as possible if you wish to cancel an order. Cancellation may be possible before dispatch, subject to operational feasibility. Once dispatched, the order may need to be handled under the return procedure.
8. Exchanges and Replacements
Exchanges and replacements may be offered depending on product availability and the circumstances of the request. If a replacement is unavailable, we will communicate the available options and any refund required by applicable law.
9. Undelivered Orders
If tracking indicates that an order is lost, returned to sender, or undelivered, contact our support team. We will review the shipment and explain the next steps.
10. Contact
Email: support@mrgrimeguru.com
Phone: +91 87798 17007 · WhatsApp support
Business address: Shop no E1, Mukund Nagar CHS Ltd, Andheri Kurla Road, Marol Pipeline, JB Nagar, near Mukund Hospital, Andheri East, Mumbai 400059, India