Shipping Policy
Last updated: [DATE]
Mr GrimeGuru aims to provide a straightforward and transparent delivery experience.
1. Order Processing
Orders are processed after successful placement and any required payment or verification. Processing times may vary according to availability, order volume, and operational circumstances.
2. Delivery Locations
We deliver to locations supported by our shipping partners. Delivery availability is determined by the PIN code entered at checkout.
3. Shipping Charges
Applicable shipping charges will be displayed at checkout before the order is completed.
Free shipping applies only to orders meeting the conditions and minimum order value displayed on our website at the time of purchase.
4. Delivery Estimates
Estimated delivery timelines may be displayed during checkout or in shipping confirmations. Actual delivery times may vary because of destination, courier capacity, holidays, weather, and other circumstances.
5. Tracking
Where available, tracking information will be shared after dispatch. Tracking may take time to become active after the shipment is handed to the courier.
6. Incorrect Addresses
Customers are responsible for providing accurate delivery details. Contact us promptly if you notice an error. Address changes may not be possible after dispatch.
7. Delayed or Undelivered Orders
If tracking indicates a delay, contact support@mrgrimeguru.com with your order number. We will review available tracking information and coordinate with the delivery partner where appropriate.
8. Damaged or Incorrect Products
Notify us promptly if an order arrives damaged, incomplete, or incorrect. Provide your order number and photographs of the packaging and product where available. We will review the request and explain the appropriate resolution.
9. Failed Delivery Attempts
Courier redelivery or return procedures may apply when a recipient is unavailable or delivery details are incorrect. Any reshipping, cancellation, or refund will be handled under the applicable policy and law.
10. Cash on Delivery
Cash on Delivery is available only where displayed at checkout and may depend on the delivery location, order value, and courier service.
11. Contact
Email: support@mrgrimeguru.com
Phone: +91 87798 17007 · WhatsApp support
Business address: Shop no E1, Mukund Nagar CHS Ltd, Andheri Kurla Road, Marol Pipeline, JB Nagar, near Mukund Hospital, Andheri East, Mumbai 400059, India